Our membership values

To make No One Home (NOH)  a safe and welcoming place, we ask all our members, their guests and our teams to follow our standards of behavior. 

They are:

Kindness and respect

We have created a place for inclusivity. No One Home (NOH)  celebrates diversity. We do not judge on gender, race, religion, political views, sexuality or physicality. We expect our members and guests to do the same and consider the impact individual views and beliefs may have on others.

Positive interaction

Respect is fundamental. Our global network of members often share stories of kindness and connection they experience at No One Home (NOH) . We have a collective responsibility to ensure that racist, sexist, homophobic or any form of abusive language is not tolerated.

Decent behavior

A shared understanding of behavior is essential to creating a safe and welcoming time at the No One Home (NOH) . Having fun is always encouraged; being over-familiar or inappropriate is not. If you or your guests are found abusing alcohol or drugs in our location, behaving in a way that upsets other members, or harassing staff or other guests, action will be taken.

Share with us

We’re inspired by the diversity of our members; it helps us build a better No One Home (NOH) . If you have a negative experience, we ask that you let us know immediately, so we can take appropriate action. Speak to the manager on duty, anyone on the membership team, or contact us at membership@noonehome.com with the subject line “Something isn’t right” and the date the incident/issue occurred.

House Rules

Our house rules require adherence to accepted standards of conduct to safeguard the use and enjoyment of No One Home (NOH) by our members and their guests.

October 2024

1. No One Home (NOH) 

Each member contracts with the No One Home (NOH) through our corporation, No One Home, Inc. or such company as may be designated by No One Home (NOH) . No One Home (NOH) reserves the right in its absolute discretion to change the No One Home (NOH) company with whom a member contracts from time to time. No One Home (NOH) will inform each member of the name of the No One Home (NOH) company with whom they contract by email when we confirm your membership approval and/or renewal, and also when we change your contracting No One Home (NOH) company at any time. In these House Rules, we will refer to that company as ‘No One Home (NOH)’.

No One Home (NOH) reserves the right to charge members an introduction or initiation fee upon joining, a subscription fee, and admission to the premises from time to time. The right to amend or waive any such fees or subscriptions from time to time shall be at No One Home (NOH)’s sole discretion.

2. No One Home (NOH)  trademark rights

Members and their guests shall not use the names, logos, colors, trademarks, service marks, photographs, trade dress, or other identifying features of No One Home (NOH) and its affiliates (the ‘No One Home (NOH) Marks’) without obtaining the specific prior written approval of No One Home (NOH) as to the specific use.

You hereby expressly recognize that the No One Home (NOH) Marks are the valid, unique and exclusive property of No One Home (NOH), its parent, affiliates and/or subsidiaries. Members and their guests may not produce, use or create, or authorize others to produce, use or create the No One Home (NOH) Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations and email messages) that utilize the No One Home (NOH) Marks without No One Home (NOH)’s prior written consent. 

MEMBERSHIP

1. Your membership application

By completing and submitting your application for membership through the No One Home (NOH) website, you agree to be bound by these House Rules.

The Membership Committee meets regularly to review all applications. You will be contacted after the regular review.

You are free to withdraw your application at any time. Should you wish to do so, please contact our membership team at membership@noonehome.com.  If your membership application is accepted, we will confirm this by sending you a 'Welcome to the No One Home (NOH)' email. Your membership will commence on the date your 'Welcome to No One Home (NOH)' email is sent.

2. Proposing new members

Members are welcome to propose new applicants to join.

3. Membership renewal (If you are not a lifetime member)

Membership is for a minimum period of one quarter or one year and renewable thereafter on a quarterly or annual basis.

Membership renewals are not automatic and are reviewed by our Membership Committee on a regular basis. Considerations are, member behavior and adhering to the codes of conduct, timeliness of payment, and rapport with the staff. The decision is made final and without appeal.

4. Membership database

It is important for us to have your current details, plus a photograph of you in our membership database. By becoming a member of No One Home (NOH) , you agree that we can hold your personal details and a photograph to use in connection with your membership. If your contact or payment details change, please let us know via your account page.

5. Membership payment

Upon approval or renewal of your membership, your membership fees become payable immediately. By providing us with your payment details, you accept and agree to being charged with membership fees in the form requested by No One Home (NOH) upon your application being approved or renewed. It is within our discretion to amend our membership fees and program at any time, and we will notify you in advance if there are to be any changes to the amount, date or frequency of the payment of your membership fees.

Failure to pay the quarterly or annual subscription (or any installment) within thirty (30) days of the due date will result in the member not being admitted and the membership being terminated.

6. Resignation of your membership

If you choose to resign your membership (or your membership is canceled part way through the period), you will still need to pay your full membership fee for the remainder of the year. Refunds will be at the discretion of No One Home (NOH).

7. Rights and privileges of membership

A member shall be entitled to all the rights and privileges granted to a person in their capacity as a member and shall be bound by these rules, but shall have no proprietary rights in any of the premises or in respect of property of No One Home (NOH).

USING THE FACILITY

1. Members Use During Membership Hours

Members are permitted to bring up to three guests with them at any one time, although please be aware that during busy times we may have to restrict member/guest access to certain areas. A member’s guests may not enter without that member being present. Members may not be separated from their guests within the location or allow their guests to remain when they leave. Members are responsible for ensuring that their guests follow all rules and policies, even when the member is not in the company of their guests, and a member may face suspension or termination of their membership if their guests violate such rules or policies. 

2. Children allowed until 6PM

No One Home (NOH) is designed for adults, but aim to be child-friendly until 6PM, when we will no longer allow children on premise. Please be considerate of other members when you bring children, who count as part of your guest allowance. Please remember that your children are your responsibility at all times when present in No One Home (NOH), and ensure they are not left unattended at any time.

3. Animals

Federal, state, and local laws require that we allow service animals to accompany individuals with disabilities in all areas of the facility where other guests are permitted to go; the service animal should be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

4. Settling Accounts & Billing

If a member has a House Pay account, they may leave without physically paying the bill.  We reserve the right to take the full amount from that account’s on file credit card on a daily basis. Members are also responsible for their guests’ bills. If a member’s bill or their guests’ bill is not paid, the member may face suspension of their membership.  If a member leaves without signing for their check, an automatic 20% gratuity will be added to the NOH Team.

5. Environment

Our facility is designed to be a casual, relaxed space. Some events may call for a specific dress code, and that will be communicated in advance.  We ask that all members keep in mind that this is an operational food and beverage space and that shoes must be worn at all times.  

6. Confidentiality and privacy

In view of the fact that No One Home (NOH) is a private place away from the media, members and their guests should be mindful of approaching people who may deem it as unwanted attention and may not wish to be disturbed. Doing so may lead to suspension or termination of membership.

7. Audio and video content 

All audio and video content, internet-based calls and meetings must only be played through headphones and should not be audible to any other members or guests present.  Members and their guests may not film or record another person without their consent.  No One Home (NOH) reserves the right to take audio, video, and picture content without the consent of members and guests unless consent is not given by the member or guest.  No One Home (NOH) reserves the right to use images and videos of the space in its marketing unless the member or guest asks No One Home (NOH) not to be included.  No One Home (NOH) has 24/7 security cameras recording the entire space at all times for security.

8. Food and drinks

Any external food or drink, aside from water, is not allowed to be brought into or consumed in the No One Home (NOH) premises without prior written consent from No One Home (NOH) outside of Membership Hours. This includes items such as packed lunches, snacks or alcoholic drinks.  The only exception to this is if there is a valid medical reason.

9. Smoking 

No smoking or vaping of any kind is allowed inside the No One Home (NOH) premises at any time. No One Home (NOH) reserves the right to prohibit or limit smoking in any external area of the premises at any time at its sole and absolute discretion. 

No One Home (NOH) reserves the right to designate certain outside areas of the premises as smoking areas and to change the location of such areas at any time. However, all members and their guests are requested to respect the wishes of other members and their guests with respect to smoking, and to refrain from smoking when requested to do so.

10. Private hire and facility maintenance 

No One Home (NOH) may at times, with or without notice, close all or part of the No One Home (NOH) premises to members and their guests for private events or for necessary maintenance, repair or redecoration work. We will seek to ensure that any such area, facility or service is reinstated as soon as practicable. No One Home (NOH) reserves the right to compensate members for any closures through any method that they see fit. 

Where we close part of the No One Home (NOH) premises for private events, please refrain from communicating any information about the event to third parties via any medium.

11. Use of equipment and facilities

When using any equipment and facilities available at the No One Home (NOH) premises, you must take care to safeguard your own health and safety, and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons, or to the equipment or facilities through your unsafe or improper use of the equipment or facilities. This includes your use of them while under the influence of alcohol or medication, or your failure to advise staff of a medical condition relevant to your use of the equipment or facilities.

12. Entering and leaving the facility

All members and their guests are asked to respect our nearby residents by being quiet when entering or leaving the No One Home (NOH) premises, or while in the surrounding area. Please also be respectful when driving to or from No One Home (NOH) premises.

BEHAVIOUR

1. Drugs, substances and items

No member or guest shall purchase, use, ingest, possess, sell or otherwise distribute illegal drugs or other substances, or attempt to do any of the same with any member or guest. No member or guest shall ask any No One Home (NOH) staff for illegal drugs or other substances while on No One Home (NOH) premises, or in the immediate vicinity thereof. No member or guest shall occupy a closed bathroom stall with anyone else. If any of the actions above prove true, the relevant member and/or guest will be removed from the No One Home (NOH) premises and the membership in question will be terminated.

No member or guest shall purchase, sell, use or possess any object that is illegal or offensive while on No One Home (NOH) premises or in the immediate vicinity thereof. If any such objects are found, the item will be confiscated, the relevant member and/or guest will be removed from the No One Home (NOH) premises, the membership in question will be terminated and, depending on the circumstances, we may have to call the police or relevant authorities.

2. Firearms (and weapons)

In the interest of the safety of our members, guests, and employees, No One Home (NOH) restricts members and guests from bringing firearms (or weapons) to No One Home (NOH)  premises – even in communities where it is permitted by law.

3. Disclosing member and guest identity

No One Home (NOH) operates a strict non-disclosure policy of sharing details of any other member, guest, private hire or member event in the public domain. This includes press and all social media platforms including Facebook, Twitter, Instagram, TikTok and personal blogs. Members will be held accountable if they or their guests are found breaking this policy.

4. Disciplinary procedure

Conduct by a member or guest that is prejudicial to the reputation and character of No One Home (NOH) may result in suspension or expulsion of such member or guest. Such conduct may include inappropriate, violent or abusive behavior, or the communication of information concerning No One Home (NOH) affairs, members or their guests to the media. An expelled member may not return to No One Home (NOH) as a guest. A refund of the expelled member’s subscription will be at the discretion of No One Home (NOH). Any member or members who willfully remove, damage or destroy any property belonging to No One Home (NOH), or to members or guests on the premises, will be liable to expulsion and/or suspension or termination of their membership.

Every member binds themselves to abide by the rules, bylaws and regulations of No One Home (NOH) at all times upon acceptance as a member. If No One Home (NOH) considers that any member’s (or their guest’s) conduct either inside or outside of the premises is, at its absolute discretion, contrary to the interests of No One Home (NOH), No One Home (NOH) may with immediate effect expel the member or guest from the premises, and/or suspend or terminate that member’s membership without having to give any reason to such member or guest.

If a member is placed on suspension for any reason, No One Home (NOH) reserves the right, in its absolute discretion, to charge and collect such member’s membership dues and fees during such period of suspension, should they so arise. 

5. Membership Behavior Committee

Members who don’t follow these values and standards of behavior risk their membership being reviewed by the Membership Behavior Committee. This could result in your membership being suspended or revoked. Members are also responsible for ensuring that their guests follow these same rules, and if these are violated the same repercussions will apply to the member.

The process for this is as follows:

An incident involving a member or their guest(s) either happens at a No One Home (NOH) premises, an offsite event, or in circumstances that may affect our members.

The membership team reviews the incident and sources witness statements.

The membership of the member(s) involved is paused while this investigation is happening.

Once all the facts have been reviewed, the Membership Behavior Committee decides on a final decision.

This decision is communicated to the member(s) and they are either given a caution, or their membership is suspended or terminated.  All decisions are absolute and final without ability to appeal.

In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Membership Behavior Committee who will decide on the status of a member's future use of the facility. This decision is final and without appeal. These rules shall be governed and construed in accordance with New York law and each member agrees to submit to the exclusive jurisdiction of the courts of New York, New York.

6. Amendments to the rules

From time to time, No One Home (NOH) may, in its sole and absolute discretion, amend our House Rules in the best interest of our members, guests and/or employees. Please be aware that such amended House Rules shall apply to you at all times. 

Please check https://www.noonehome.com.com/house-rules for the latest version of our House Rules. 

PRIVACY AND DATA 

1. Your personal information

We will use the personal information you provide us in connection with your membership in accordance with our Privacy Policy.

2. Confidentiality

No One Home (NOH) management and all staff members are required to adhere to the strictest confidentiality standards, and pledge to maintain all records and personal information concerning the members and their guests in the strictest confidence.

3. No One Home (NOH) events

While you are a member, we may ask you to give your views of, and experiences at, No One Home (NOH). We may also film, video or photograph our member events and activities for use in our membership programs, as well as advertising, promotions, public relations, and other commercial/business purposes. If you take part in these interviews or events, you agree to us using your name, image and limited other information. You also consent to us publishing any materials produced by, or for, us for any purpose without your further consent, and you waive your right to receive any payment from us in connection with such publication. When we host events in the No One Home (NOH) that we are recording, we will endeavor to display signs to make this clear to members and guests.

SAFETY AND SECURITY

1. Accidents and injuries

We want all our members and guests to relax and enjoy the activities and facilities available safely. Members and their guests agree to observe the House Rules and any signs published or displayed at the No One Home (NOH)  premises.  If a member or guest has an accident or suffers any injury at, or in the vicinity of, the No One Home (NOH) premises, please report this as soon as possible to a member of staff. As well as making our members’ and guests’ wellbeing a priority, this information is needed in order to help us comply with our health and safety obligations and for insurance purposes.

The rooftop is meant for a safe recreation space for up to 10 people.  Alcohol is not permitted on the roof.  We ask that all members pay careful attention while on the roof and stay within the designated areas within the gates.

2. Liability of No One Home (NOH) 

All items brought into and/or left in the No One Home (NOH) premises are entirely at the risk of the member or their guests. No One Home (NOH), its employees and/or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a member or guest to the extent caused by the gross negligence of No One Home (NOH), its employees and/or agents. This is not intended to affect any mandatory rights a member or guest may have under local law that we cannot legally restrict or exclude.

3. CCTV

Members and their guests should be aware that for safety reasons, we use CCTV at the No One Home (NOH)  premises. We do not provide CCTV footage, except pursuant to a police request as part of an active investigation, or as required by subpoena or law. 

CONTACTING US

Should you have any questions regarding your membership and/or our House Rules, please contact us at membership@noonehome.com.

House Rules have last been updated October 23, 2024.